We are committed to transparent delivery timelines and a clear, fair returns process. Please review the guidelines below to make sure your order arrives smoothly.
Orders are typically processed within 1-3 business days. During seasonal promotions or high-volume periods, processing times may extend slightly. Once your order ships, you will receive tracking information by email.
Please ensure your address and contact information are accurate at checkout to avoid delivery delays.
Delivery timeframes vary by destination and carrier. Standard shipping typically ranges between 2-7 business days after dispatch. Expedited services may be available at checkout where supported.
We cannot control delays caused by customs processing or local courier disruptions, but our team can assist with tracking updates.
Unopened and unused products may be eligible for return within 14 days of delivery. Items must be in original condition with all packaging intact. For hygiene reasons, opened skincare and makeup items are not eligible for return unless defective.
To initiate a return, contact support with your order number and a brief reason for return. Our team will provide return instructions and next steps.
If your order arrives damaged or incorrect, notify us within 48 hours of delivery. Please include photos of the packaging and the product so we can resolve the issue quickly.
Depending on the situation, we may offer a replacement, store credit, or a refund to the original payment method.
